Refund policy
PAYMENT
We currently accept payment in the form of credit card (American Express, Visa, Master Card, and Discover) and PayPal. Orders will be processed within 24-48 hours pending item availability and credit card approval. All purchases shipped within the great state of New York will be charged sales tax.
RETURNS & EXCHANGES
If you wish to return or exchange an item, you may return it to us within 10 days after receiving your order. We will not accept returns that fall outside this 10 day period and we ask that you ensure all items remain unused and are returned in their original package with tags attached. Please note that ALL SALE ITEMS, CUSTOM / PERSONALIZED ORDERS, AND MADE-TO-ORDER PIECES ARE FINAL SALE.
If you wish to make a return or exchange, please email Info@LivingPearl.Shop to receive an Return Authorization code. This code is required for us to accept any returns/exchanges and the customer is responsible for all shipping fees incurred. Returns will be processed as soon as possible but please allow up to two billing cycles for the return to appear on your credit statement. Living Pearl has the right to deny any refund that does not meet our return and exchange policy requirements.
Final Sale Policy for International Orders
All international orders placed outside of the United States are considered final sale. This means that items purchased through our website for international delivery are not eligible for returns, exchanges, or refunds under any circumstances.
We encourage customers to carefully review product descriptions, sizing information, and images before making a purchase. By completing an international order, you acknowledge and agree to this policy.
Please note that all duties, taxes, and customs fees associated with international shipments are the responsibility of the customer. The company is not liable for delays, lost packages, or additional fees incurred during international transit.
For further questions or assistance prior to placing an order, please contact our customer service team.
PRE-ORDER POLICY
Items listed as "Out of Stock" or "Coming Soon" may be purchased on a pre-order basis only. Placing a pre-order reserves the item for you when our inventory arrives, usually 4-8 weeks but there is no guarantee. You will receive an e-mail when the item is ready for shipment. Discounts or other promotions may be applied to pre-orders. PLEASE NOTE: Your credit card will be charged at checkout for all pre-orders. We will reach out via email to provide updates on your order and may be reached at info@livingpearl.shop at any time.
Any fit or production issues will be addressed on a case-by-case basis.